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Top Chang from San Jose, CA USA: " Well structured and excellent all round kit on hosted applications covering: the motivations for outsourcing; what application service providers (ASPs) are all about; ASP types, services and techologies used. Also good sections on ASP security and strategic analysis of ASP types. Writing quality is good. The author knows his subject and text is well edited. Overall, a very useful kit to what the ASPs are all about and a comprehensive help into the challenging world of the ASPs. "

“The Toolkit offers a complete framework for success as an ASP. The Toolkit presents specific best practices for identifying revenue opportunities; sales and marketing; provisioning; optimizing service levels; providing world-class support; billing; and more.”

Andrew Gibson, Director of Information Services and Resources

“On using this toolkit I found it very true to life and it provides excellent checklists both as reminder to the experienced and also to aid the novices in what needs to be done. I would highly recommend it for anyone working in a Service Provider or anyone thinking of starting one up.”

Richard Hart, Director Service Delivery

“This toolkit has it all; economics, strategic marketing processes, lucid observations and an incredibly learned analysis. I am stunned. This toolkit is hands down the leader in ASP knowledge and a prophet in sizing up its future importance in the tech world. Use it!”

Trish White, Operations Manager

“I could use the examples and apply them to real world situations immediately. The toolkit contained not only excellent simple examples but also entire applications for managing ASP solutions.”

Frank Digivlio, Computer Services Manager

“This kit is by far the best. Leaves the other reads in the dust. I've only owned the kit for 4 days and it has already answered many of my lingering questions.”

Carsten Larsen, General Manager Business Systems