Many IT services buyers experience difficulties when differentiating vendors offerings, or knowing when to short cut the vendor evaluation process altogether. This extensive SLA teaches what empirical data is needed BEFORE beginning the evaluation process, critical activities for the process, and how to create comprehensive and adaptable evaluation processes. Let's face it: a comprehensive SLA is a daunting task. Now you'll have an extensive blueprint at your fingertips. Everything you've always wanted in a Service Level Agreement. Leaves no stone unturned.

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