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In the past few years, software as a service (SaaS) has grown from a speck on the horizon to a thriving industry. A significant increase in demand for SaaS has led a large number of companies to enter the market, including start-ups and legacy providers of on-premise software. Our company has worked with dozens of [...]
In many industries the pricing models are as old as the industries itself, and the rules of the game were set a long time go and are well known by everyone. This is not the case of SaaS. Being a young software delivery model, the key factors of a good pricing strategy are not that [...]
For companies to successfully contract out to IT infrastructure services, they need to construct complex service level agreements with their cloud computing vendors. Some of the key items that these contracts will need to include are relating to outages, server failures, reliability and data security.
12.1 Outages
In any IT environment, outages are [...]
11.1 Support Issues
The way that cloud vendors support their clients will be different to the way that traditional IT departments operate. Although all IT organizations focus on customer service, few can show proof they really are capable of offering world-class service to clients.
In order for companies to really feel safe with their [...]
In simplistic terms, cloud computing is a browser-based application that is hosted on a remote server. To the average user, that is all he or she really needs to know about cloud computing. But there is a lot more to it. What cloud computing really represents is huge: it’s a way for small organizations to [...]
